Items you have purchased at Bebehaus.com are not returnable or refundable. If the item was wrongly purchased or not suitable, you may try to request for an exchange within 14 days from date of purchase. However the item have to be in the original packing, undamaged (product and packaging). Used and damaged products are not eligible for return.

In your exchange, please include a copy of the invoice or order number and specify the reason for the return. The return has to be done via a trackable delivery service. Please contact our store for the exchange process.

Exchange can be done in terms of a bebehaus.com credit voucher or gift card. There will be no cash refund.  

Some products are considered special order items and regrettably are not returnable/refundable.

Please note non-refundable items are: Breast pumps, feeding accessories, creams and lotions, diaper accessories, potties and toilet training/use products.

Return postage charges will be the responsibility of the customer.

Original Delivery/shipping charges are non-refundable.

All refunds and exchanges are subject to final approval of our customer service department who will need to evaluate the condition of the products.

Once your order is confirmed, paid and sent out, we will not be able to cancel or change shipping instructions and order anymore.

Damaged/Defective Goods

In the event that you receive  damaged products. Please notify us within 7 days of receipt of the products by sending a picture, order number and description of the problem to info@bebehaus.com. If we do not hear from you within 7 days of receipt we assume you have received your purchase in good order and condition. After receiving notification from you the products will have to be sent back to us within 7days if not notified otherwise by us.

We will either send you the replacement parts and if necessary we will replace with a new item at no cost to you upon receiving back the defective/damaged item. The appropriate course of action will be determined by our customer care department. If the product is non-defective we will return the products to you (shipping charges will need to be borne by the customer) or we can it treat  as a return item (please refer to "Return item" section for policy).